What does conditional forwarding mean? What is call forwarding to Beeline

The caller does not care why, instead of being ready for dialogue, he encountered short beeps - the contact did not take place. And that's it. A simple and very convenient service will help you forget about this problem forever - conditional call forwarding. It is available to both mobile and .

Conditionally? Really!

Time is the most valuable resource. Taking care not only of your time, but also the minutes spent on fruitless calls with your business partners is the key to successful communication with them in the future. Clients and partners appreciate care and attention. Conditional call forwarding will help callers avoid tedious waiting and the need to repeatedly call back if the main number is busy.

You can safely forget about the fear of missing the most important call. The ability to avoid contract failure due to the fact that the signal is redirected to another phone number (even though the interlocutor will not even notice this) is what conditional call forwarding is. What is conditional call forwarding? In what cases might you need this service?

My battery is almost done

This happens even to the most prudent people. Whether it was discharged from a long conversation or they simply forgot to charge it, the situation ceases to be tragic if the conditional one is turned on. The call is automatically redirected to a backup phone number of your choice (second cell phone, office, etc.). Forwarding is also effective if the phone breaks down, falls into water, or overheats. While you are choosing a replacement for your old device, your clients and partners have the opportunity to call you on a second number.

No way to pick up the phone

A telephone is a small and inconspicuous thing. Remember how often you forgot it at home or in the car, and clients and business partners kept calling and did not receive an answer. In addition, there are situations in which picking up the phone is simply not possible. Redirection will help here too. Within a specified period of time, the call will be transferred to the number you selected in advance. By the way, this option is ideal for people whose professional responsibilities include frequent public speaking. Lecture or concert, training or master class - you can calmly continue working without worrying about missed calls.

Negotiations are underway on another line

If by the time the incoming call arrives you are already talking on another line, the call will automatically be forwarded to the correct person. It is especially convenient that calls to the “work” number can be prudently transferred to a deputy or colleague, and the “home” SIM card will forward missed relatives to another, but also your personal number. This way, you won’t have to interrupt the conversation you started and there will be much fewer people who don’t call you.

Phone is offline

In the age of high technology, we still encounter “blank spots” on the map of coverage of the territory of our vast country with a communication signal. If you are out of network coverage just when an important call arrives, the distant interlocutor will not even know about it. The person you entrusted will answer the phone. You can easily go on a trip or business trip, relax at a country house, or simply devote time to the road. No one will blame you for not paying attention to his call.

New number

By changing the operator or even the type of communication service (for example, analogue to IP), you do not have to be afraid of losing contact with long-time partners. If conditional call forwarding is enabled, you can be sure that all incoming calls will be transferred to your new number. This is very convenient, since providers offer more and more favorable conditions every day - and you have every right to take advantage of their offer without prejudice to yourself.

Of course, redirecting incoming calls also has some nuances that cannot be called disadvantages. However, it is unlikely that anyone will deny the fact that this service is an excellent solution for those who are interested in developing their business. Unlike personal communication, where each of us can choose the level of our own availability for communication, in the business sphere the most important thing is to stay in touch.

Do you want to see the client's number on your mobile after the call is forwarded? Read why this is impossible in a long and boring, but detailed article about how call forwarding and number spoofing works with links to laws. We answer the questions: what are we talking about, how does it work, why is it outgoing, how much does it cost, why we don’t do a replacement and how to get around it.

What is call forwarding

Call forwarding is the transfer of an incoming call when the phone is not answered. There are conditional and unconditional forwarding: in the first case - transfer under several conditions, in the second - transfer of absolutely all incoming calls. The conditions are as follows: when busy, when unavailable, when there is no answer, when entering an extension (for PBX).

If the call forwarding occurs inside the PBX, there is no tariff, but when the call goes to an external number - landline or mobile - call forwarding is charged. And what is important: even if you forward from the PBX to another number connected to the PBX, then call forwarding is paid - the call leaves us and goes through the operator. In most cases, each forwarding minute costs the same as an outgoing minute. Sometimes there are separate prices for forwarding, the price from the package does not apply, and so on. Check with the operator.

Why is outgoing communication needed?

There is redirection, even if there is none. A common situation: “I’ll receive calls on my mobile, why do I need outgoing calls and forwarding?” This is a misconception: if a call goes through a PBX to a mobile phone, call forwarding works, the call is paid, and the number must have outgoing lines. Forwarding to a mobile or landline means two calls: incoming and outgoing. Therefore, it is important that you have at least two lines and outgoing communication is working.

The PBX has a special feature: you can select the number through which the call will be forwarded. By default, call forwarding is treated as a regular outgoing call and outgoing rules apply. However, this way you will not know which number the client called. To avoid this, for each number you can set whether to use rules or this number to forward the call.

However, in any of the options, your external number will be displayed on your phone, not the client’s. Looking ahead, this cannot be fixed, but there are workarounds.

Number substitution and legislation

Determining the number when forwarding is the main problem that our users face. They want to see the client's number so they can call back if necessary. But Russian legislation gets in the way of business.

Theory

To understand, let’s find out how telecom operators work. Their activities are licensed, and to become an operator, you need to obtain a license. The license has requirements, for example, it is necessary to submit a communication center to Roskomnadzor. The difficulties are small - even a business center can become an operator, it does not have to be a large company like. Operators do not exist in isolation; they interact with each other through interconnection agreements.

Thousands of operators are subject to the same law “On Communications”. It fully regulates activities in the field of communications, and licenses will be taken away for non-compliance (Article 37). Without licenses, other operators will not work with you - this is prohibited, otherwise they will also be taken away from them. And without others you won’t be able to - how to call other people’s numbers? For an operator, revocation of a license means the death of a business.

The law (Article 41, paragraph 3) refers to the need to certify software and metering equipment:

The list of communication means subject to mandatory certification, approved by the Government of the Russian Federation, includes:

... as well as communication equipment with measuring functions, taking into account the volume of communication services provided by telecom operators in public communication networks...

We are talking about billing and it needs to be certified; this is regulated by Order of the Ministry of Telecom and Mass Communications of the Russian Federation of April 8, 2008 N 38 “On approval of the Rules for the use of equipment for time-based recording of connection duration.” In the fifth appendix about substituting a number (Caller ID):

1. APUS with the function of protection against substitution of Caller ID information provides:

1. reception of information transmitted by Caller ID equipment;
2. comparison of the received information with the information that should be in the case of receiving undistorted Caller ID information (hereinafter referred to as reference information);
3. disconnection of the connection if the received information differs from the reference information.

2. APUS generates and stores for at least 6 months a data array with a list of telephone numbers for which attempts to replace Caller ID information have been registered (hereinafter referred to as the array of number replacement).
3. APUS provides the ability to view the array of numbers substitution during the entire period of its storage.
4. The APUS provides the ability to transfer an array of substitution numbers to external automated settlement systems without suspending the functioning of the APUS.

It is the operator's responsibility to monitor, drop, record and store spoofed calls. In fact, number substitution is not prohibited, but the operator is obliged to respond. Violation may result in license revocation.

Conclusion for the lazy: it is possible to substitute, but it is pointless - substitution is stopped. There are no penalties yet for individuals and ordinary companies.

Causes

There are two areas that are interested in limiting number spoofing. These are the operators and intelligence agencies themselves.

Large operators comply with the law and are forced to enter into international agreements on traffic exchange. They send international calls through official channels and pay per minute under these contracts. Therefore, when a call comes from abroad, they are interested in the calls going through the same channels and already paying them. But the call can be sent over the Internet, without using their channel and without paying them. Operators lose money on this.

It’s even easier with the intelligence services - they must know who called, to whom and at what time. Therefore, when the number is changed, some of the information is lost and it becomes more difficult to find terrorists/criminals.

Exception

What is not prohibited is permitted, so in some cases there may be substitution. We are talking about constant substitution of the number you own. For example, you have a landline number on which you receive incoming calls. And you want the same number to be identified when calling via SIP telephony. If you can prove ownership of the number, some operators will allow you to substitute it. But incoming messages from clients will still not be detected.

This is the operator’s initiative and remains at his discretion. Unfortunately, we will not recommend such operators.

Future

From time to time, the idea pops up among colleagues that substitution will be allowed. We have the opposite opinion - the situation will only get worse. For the second year now, the media have been writing about a direct ban on replacing numbers for calls from abroad. The interests are the same: money and security, more details about the initiative in the RBC material.

Practice

Theory and practice often diverge. But we have no answer to what happens with substitution in practice.

Everything above relates to telecom; we work in IT. Therefore, we encounter the law less often, but we don’t make substitutions - the operators don’t let them through. We don't know how often substitution is punished. And we certainly don’t want to find out for ourselves, so we comply with the law.

How to solve

If the client’s number cannot be shown on the manager’s mobile phone, you can look for alternatives. We do not have a ready-made solution, but integrators offer several options.

RocketCRM

There really is a problem with number identification and we are solving it. We recently mastered the WebSocket API in onlinePBX and the number of options has increased.

1. Call back for the manager: the script using the manager’s number will automatically connect you with the last client. And since the call goes through the PBX, the conversation will be recorded and placed in the required CRM card.
2. Send SMS during or after the call to the number of the manager who answered. The SMS contains the client's name from the CRM and number.
3. Instead of or together with SMS, send the same information to the manager’s email.
4. As a last resort, transfer managers to FMC.

These are the main options, but we don’t stop there and try to find a suitable solution for each customer.

Konstantin Kuznetsov

Get the result

Customers use only amoCRM, so we solve the issue quite simply. We install the amoCRM mobile application on the manager’s phone and create tasks, deals, and contacts for all calls. After the call, the manager finds the right client through the application and calls back.

Ilkin

Head of CRM department at

Have you encountered phone number identification on your mobile phone? Decided? - Share your story in the comments.

Telephony for business with integration into any CRM

This article will tell you how to forward to another number and redirect a text message.

As it turns out, this service is of interest to many users of cellular networks. So, let's try to understand all the nuances to find out how to do call forwarding on your phone?

What it is?

Forwarding is a service with which you can transfer incoming calls from an old number to a new number. This service can be activated on any mobile phone using its menu. The offer is presented in several versions. Widely used by subscribers of Megafon, Beeline, Tele2, MTS, forwarding to another number is unconditional. That is, transfer of absolutely all incoming calls.

Forwarding all calls to Megafon

This means that any incoming call is forwarded to the number you choose. The service works even when the phone is turned off - just change the old SIM card. is provided free of charge to the company's clients. If you are within your home network, then call forwarding is charged as outgoing calls at your rates.

Here are a couple of useful numbers: “Setting call forwarding (unconditional)” - **21*phone number # call. Checking service activation: asterisk # 21 # call. It can also be cancelled. Cancel: ## 21 # call.

Call forwarding "Megafon"

What it is? Unconditional forwarding to Megafon has a service code - No. 21. The combination of numbers is indicated in international format. When redirecting to your new card (or another SIM card), dial without spaces: +7 “network code” phone number. And forwarding to another Megafon number: +7922хххххххх.

The standard service can also be installed or disabled. In this case, you need to call from your mobile phone (yours) to No. 0500. Or from a landline phone number to No. 507-7777.

There is one more command: ** (forwarding service code) * (telephone number) # call. If you want to cancel some type of forwarding: ## (forwarding service code) # call. To completely refuse the offer: ## 002 # call. You can view all the teams on the official Megafon website.

Forwarding SMS to another number within Megafon

To activate the service, dial the text message: fw 79ХХХХХХХХХ - write down the phone number to which you want to set up forwarding and send it to +7 927 290 9090. The service can be disabled at any time. To do this, send a message to number +7 927 290 9090 indicating nofw.

This offer is paid. Its cost is 15 rubles, so make sure you have the funds in your account. As a rule, debits occur every first day of the month. The operator does not charge additional fees for forwarded SMS, as they will be charged as incoming messages.

Call forwarding to MTS

When concluding a contract, most often the service from MTS “Forwarding to another number” is already activated. But if suddenly this does not happen, you can activate it yourself.

Firstly, using the “Internet Assistant”. Secondly, through the Mobile Assistant system. Dial number 111 from your device and follow the instructions of the auto-informer. There is another option. Using the SMS Assistant. From your mobile phone, send an SMS with the text 2111 to number 111.

Here are some useful commands to forward all calls. Connection: **21* Phone number # call. The forwarding number is dialed in international format. For example: **21*+79120000000 # call. Cancel: ## 21 # call.

You can set up or cancel call forwarding through the phone menu. If your old SIM card has “MTS Territory” services (or a similar “Exclusive Network”) connected, then the cost of the offer will be zero.

How to forward to another number in Beeline?

The service allows you to redirect all incoming messages to any mobile, long-distance or international. The cost of one forwarded call is 3.50 rubles. But you will be able to see who is calling you.

Here are some useful commands.

You can always activate call forwarding on the website or from a mobile phone: *110 * 031 # call.

You can configure the service through the phone menu or using commands.

Connecting forwarding of all calls: ** 21 * phone number # call. For example: ** 21 * +79090000000 # call. Cancel: ## 21 #. Then select the “call” button.

Forwarding SMS in MTS and Beeline to numbers of other networks

In MTS, forwarding to another number on someone else's network is provided throughout Russia. In Beeline - only in Moscow and the regions. And in Megafon - only Moscow. The service is offered by the Sky Link operator. How to forward SMS messages to another number?

You can enable/disable redirection in several ways:

• By sending an SMS from your phone to short number 50531 indicating: “eight” “area code” “subscriber number” “eight” “operator code” “subscriber number”*. To cancel, send a message to number 50530 with the text 530.
• From your device, dial: *53 subscriber number in the format “eight” “area code” “subscriber number” “eight” “operator code” “subscriber number”. To cancel: *530

Roaming

How to forward to another number while roaming? Unfortunately, such a service is not provided at the moment. If you set up duplication, the SMS forwarding offer will automatically turn off.

The recipient of forwarded messages will always see which phone it was forwarded from. All cost information can be obtained from your telecom operator.

Forwarding calls and SMS to Tele-2

This company has its own classification of types of forwarding.

1. All incoming calls are unconditionally forwarded.

2. If there is no answer, pick up the phone).

3. Subscriber unavailability (if the phone is disconnected / is not in the network service area).

4. If the subscriber is currently talking.

It is possible to set no more than 2 types of forwarding. As part of the contract, the service is free, it is already activated automatically, and outgoing calls are charged depending on the prices.

Several useful combinations.

To set up forwarding (all calls) to another mobile device: ** 21 * + “cellular operator code” phone number # and “call”. Cancel: ## 21 # "call".

If you do not answer an incoming call, it will be transferred immediately.

To set this type of forwarding to another number: **61* + “country code” “cellular operator code” “subscriber” ** XX # “call”, where XX is the time. Cancel: ## 61 # call.

If the telephone is unavailable, then all incoming calls are forwarded to another device. Redirection in case of phone disconnection: **62* + “country code” “cellular operator code” “subscriber” # “call”. Cancel: ## 62 # "call".

All previously set forwarding can be canceled: ## 002 # call.

Forwarding SMS messages to Tele-2

To activate the service, dial: *222* 1 * No. for forwarding (starting from 8...) # call. This offer can be activated on any number of absolutely all Russian operators throughout the country. The service does not work when installed on a short number. Cancel: *222*0#call.

Forwarding incoming calls is a very necessary and convenient feature in our high-speed times. It will always allow you to be reached by phone if you are unavailable, unable to answer, or busy.

What is call forwarding

The point of forwarding is that with the service activated, you will be sure that you will not miss any important phone call. For example, someone is trying to call you on a phone that is currently busy. The call will be automatically redirected to another number specified by the owner. The call forwarding function will also help if you have forgotten your phone somewhere, but still want someone to call you.

Types of forwarding

Before activating the call forwarding service, we recommend that you decide on its type. Call forwarding can be: unconditional, unanswered, unavailable, or busy. Unconditional forwarding is the forwarding of absolutely all and always calls to the telephone number you specified. Forwarding by non-response is triggered when no response has been received from you after a certain time (the time can be configured from 5 to 30 seconds).

Unavailability forwarding is enabled when your device is turned off or the device does not have access to the network. Busy forwarding is carried out if your first number is currently busy. In this case, the call is redirected to another phone number.

One more type of redirection can be distinguished - conditional. This forwarding is activated if the called subscriber cannot answer (busy, unavailable, does not answer). The caller will hear an answering machine that will prompt him to switch to tone dialing mode. In tone mode, you will need to enter a certain combination of numbers and characters that allows you to connect with the subscriber.

It is important to remember that you will pay for the forwarded call. The cost of such a call will correspond to the cost of a regular call in your tariff plan. All modern mobile operators offer this service. Connecting it is very simple - you can do it yourself or with the help of an operator. In most cases, to enable call forwarding, a specific command is entered and the phone number to which the call will be forwarded is indicated.

All mobile operators have their own unique forwarding binding command. The binding depends not only on the specific operator, but also on the type of forwarding, which was written about above. You can activate this service yourself on the official website of your operator in your personal account, you can also call the operator or come directly to the office, where you will receive qualified assistance from a specialist.

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