Personal account of DTEK Donetskoblenergo. Personal account of the consumer of Dneprooblenergo Dneprenergo telephones

The ability to work remotely with bills allows you to pay utility bills on time, as well as monitor whether there are any debts and control your expenses. All this can be done in any convenient place, having only a device with Internet access. This service saves a lot of time and makes payment completely simple.

The personal account of the Dneprooblenergo consumer is available to any user who has an agreement with this company. You can make a payment using a bank account, and no commission is charged for this operation. The money is immediately credited to your account, which you can check immediately.

Dneproblenergo provides electricity services to the population of Ukraine and legal entities. In 2011, the personal account of the electricity consumer was launched. Currently, it is used by more than 350 thousand users. Using your account, you can have complete information about your personal account.

This allows the Dneprooblenergo company to involve fewer employees in the process of monitoring the quality of the services provided. Legal entities actively use the consumer’s personal account. It allows them to always have full access to their personal account and transactions performed on it.

Users of their personal account find this service very convenient.

Personal account functionality

The personal account of the Dneprooblenergo consumer allows you to perform the following operations:

• pay monthly bills for electricity consumption without commission using Visa and MasterCard cards;
• instant display of payment for consumed electricity services;
• transmit meter readings;
• find out about the existence of debt for electricity;
• print a receipt to make a payment;
• find out how to get a subsidy when paying for services;
• analysis of electricity consumption over periods by an individual or organization;
• leave a complaint about the quality of the services consumed and submit other requests;
• Conduct regular reconciliation of payments for consumed services and compliance with the tariff.

Registration in your personal account Dneproblenergo

To register in your Dneprooblenergo personal account, you must go to the website doe.com.ua.

In the middle of the page, on the right side, you need to find the inscription registration in your personal account is done here.

In the window that opens, you need to go through user identification.

Enter your personal account number, consisting of 13 digits, and the company with which the service agreement is concluded. In addition, this is the amount of the last payment for electricity. Next, you need to create an account to log into the consumer’s personal account. You need to enter your future login, password, email and read the agreement for using the account.

At the last stage, you need to confirm your registration. An email will be sent to the user's email containing a link to register. You must follow the provided link. Registration has ended.

Dneproblenergo personal account for a legal entity

Representatives of organizations will also be able to use the personal account service to manage services. The functionality differs slightly due to the differences between a private user and a legal entity. To receive such a service, the organization will need to enter into an additional agreement with the supplier.

The subsequent steps are not too different from what is required of the average user. The Dneproblenergo personal account for a legal entity will need to be activated by clicking on the link received in the email. You will also need to select a login and password that will be used in the future.

Login to your personal account Dneproblenergo

To enter your personal account, you will need to remember or write down your login and password during registration.

If the user is an individual, then on the website to enter the account, he must click on the personal account of a household user.

If an organization uses the application, then you need to open a personal account for a legal entity.

It is advisable for a legal entity to issue an electronic signature, then it will be possible to switch completely to electronic document management.

If you are already a registered user, then logging into your Dneproblenergo personal account is very simple. To do this, just go to the website and find the login form there. The appropriate data is entered into the fields, and then the desired page will open.

The functioning of the service greatly facilitates the payment of utilities and the resolution of issues related to this area. Registration will not take much time, but will save it in the future. The system is constantly evolving, taking into account the needs and requests of users.

Using your personal account

What options are available to the client? Using your personal account allows you to enter meter readings yourself without communicating with a representative of the organization. You can generate invoices to pay for services at any time. Subsequent instant payment electronically is also available.

It is possible to obtain an analysis of resource consumption, a payment schedule and other relevant information that will allow you to track your expenses and control your budget. On the website you can familiarize yourself with the breakdown of charges if something is not clear to you. The service also offers other very convenient functions.

Personal account mobile application

In 2017, the Dneprooblenergo company launched a mobile application, which became an alternative to your personal account.

Using the mobile application, users can perform similar operations as in their personal account.

Android users can download the app from Google play. You can log in to your account using the password from your personal account. New users can register directly in the mobile application.

Customer support via account

Dneprooblenergo offers its clients 24-hour technical support service. By calling 0 800500444 you can get advice on working with the consumer’s personal account and the services consumed.

You can also contact us in writing by email. Technical support addresses:

The site has a personal account forum where all users can discuss current issues among themselves.

The user can ask his question directly on the website in the Ask Your Question section. You must indicate your data, personal account number, address, first and last name, as well as indicate the topic and the question itself.

How to disable your personal account?

You can disable the personal account of a Dneprooblenergo consumer by contacting the technical support service at the telephone number indicated above.

The user can submit a deactivation request through his personal account.

Security and privacy rules

The Dneprooblenergo company guarantees that data transmitted by subscribers and organizations is confidential and not subject to disclosure. When registering in the account, the user signs an agreement for the provision of services. In it, the user agrees to the processing of his personal data.

Already, more than 200 thousand of the company’s clients, using the interactive service “Personal Account of a Residential Client,” independently manage payments for electricity on their personal accounts from any computer or gadget, reports the DTEK press service.

Using the Internet service “Personal Account of a Residential Client”, today you can make payments for electricity and other services of the energy supplier with instant crediting of funds to your personal account. VISA and MasterCard bank cards of all commercial banks in Ukraine are accepted for payment. The online service also makes it possible to enter meter readings, receive bills, view consumption and payment schedules for a personal account, reconcile with the conclusion of the relevant act, and receive advice from the energy supplier on issues that are relevant to you.

The 200,000th user of the online service was Dnepropetrovsk resident Elena Starikova, who, moreover, conscientiously and regularly pays for electricity.

“I needed to pay my electricity bills, but given the current pace of life and lack of time, it is very important to be able to receive services without leaving my workplace or do it from home at any convenient time. That is why I registered in the “Personal Account”. It turned out that managing your account and paying for electricity through an online service is easy, fast and convenient. The fact that I became the 200 thousandth user is very unexpected, especially since I had never won any lotteries or drawings before. I thank the energy company for the congratulations and wish DTEK prosperity and further improvements and convenient services for customers,” said Elena Starikova, the owner of an unexpected gift from the energy company.

“It’s easy to pay for electricity in your personal account, and therefore the debt does not accumulate. Statistics show that those who use the “Personal Account” are conscientious clients. We thank them for their financial discipline,” said Alexey Olenich, leading specialist of the department for balances and productive output of DTEK Dneprooblenergo.

The 200,000th client was congratulated by the head of the marketing department of DTEK Dniprooblenergo Leonid Novoselsky and, according to tradition, presented her with a certificate and a memorable gift from the company - a bag for a laptop and gadgets with a built-in autonomous charger capable of self-charging from the sun.

“Every new user of DTEK Dneprooblenergo’s services gives the company confidence that the company’s projects and developments are useful and needed by people. Our efforts are aimed not only at modernizing the technical base and ensuring reliable power supply. We work every day to introduce and improve modern means and methods of interaction with clients and place special emphasis on the company’s convenient remote online services. DTEK Dniprooblenergo thanks its clients for their active cooperation and is already preparing gifts for new conscientious clients of the “Personal Account,” emphasized Leonid Novoselsky.

On the website of one of the largest energy supply companies in Ukraine, users have the opportunity to pay for services directly via the Internet. To do this, the company invites clients to register a DTEK Donetskoblenergo personal account. It provides software functionality that gives a person the opportunity to control their accounts. The consumer will always know exactly how much he has already paid on the bill of the energy saving company. It provides the opportunity to use functionality for payment and control of services by different categories of clients - individuals and organizations.

Donetskoblenergo consumer personal account

When individuals enter the internal part of the site, they have the opportunity to pay for electricity. To do this, they need to be a holder of a bank MasterCard or Visa. Having them, a person has the opportunity to pay for the organization’s services at any time, sitting at the computer. Also, through the personal account of the Donetskoblenergo consumer, the user can provide information about the electricity he has consumed. He can enter the home meter readings in the appropriate fields of the form. In accordance with the entered data, a calculation will be made and an invoice will be issued for payment.

Login to your personal account DTEK Donetskoblenergo

But how to log into your DTEK Donetskoblenergo personal account? To do this, the service consumer will need to obtain a digital signature. To do this, you will need to provide identification documents, fill out a form, and an application for the provision of ACSC services. Documents in scanned form are sent to the ACSC company. After their consideration, the customer of the digital signature receives an email with a login and password to enter the internal part of the energy-saving company’s website. After this, he can start using it, control his accounts and pay for services via the Internet.

Personal account for legal consumer of DTEK Donetskoblenergo

Organizations' access to the functionality of the internal part of an energy company is also beneficial. A personal account for a legal consumer of DTEK Donetskoblenergo allows companies to track how much electricity they consume. Organizations, like individuals, will be able to track the accuracy of the invoices issued to them and enter data from their metering devices. They also get the opportunity to generate and sign acceptance certificates via the Internet, and receive invoices for prepayment. All this will greatly facilitate their control of costs for the services of the energy supply company.

Personal account functionality

The DTEK Donetskoblenergo personal account allows you to perform the following actions:

• monthly transmit the readings of the electricity meter (including multi-tariff meters);
• pay your electricity bill in your personal account online using Visa, MasterCard cards;
• control the status of your personal account and the receipt of funds into the account upon payment;
• receive information about your electricity tariff;
• draw up acceptance certificates for consumed electricity (for organizations)
• receive an invoice for prepayment for electricity (for organizations).

Registration in the Donetskoblenergo account

The website has a user manual, so working with the account will be clear even to those who have not dealt with such a service before.

It is very easy for an individual to register. You need to go to the website donetskoblenergo.dn.ua

On the left there is the inscription personal account. By clicking on it, a window will open with explanations about the personal account of a legal entity and individual. Then below you need to click go to your personal account. Next, register.

The user will be asked to read the agreement on the processing of personal data. To register as a new client, you need to come up with a username and password to log in. In the registration form you will also need to enter your first and last name, personal account number, email and mobile phone. After registration is completed, the user will receive an email to confirm registration. By clicking on the link from the letter, registration will be completed.

Registration of legal entities is different in that the organization must have a digital signature before it. Hints on how to obtain a signature are available on the Donetskoblenergo website. Having received the signature, the organization can proceed to registration.

Authorization in your personal account

To enter your personal account, you just need to know your username and password. If your password is lost, you can recover it via email or phone. Just click on the forgot password sign.

After logging into your personal account, the user can immediately view his personal account information.

Mobile application for Donetskoblenergo personal account

There is currently no separate mobile application for logging into your personal account. But the user can still go online and go to Donetskoblenergo’s personal account from a mobile device. Perhaps the application will appear over time.

Customer support via account

The website has a feedback form, by clicking on which you can leave your question to the company’s employees. There you need to provide your details, including your email address. This is exactly what the answer will come from Donetskoblenergo specialists.

How to disable your personal account?

To disable Donetskoblenergo’s personal account, you must contact the support service in any way available to the client. You can do this in person, by phone or in writing, using feedback.

Security and privacy rules

When registering in the personal account of Donetskoblenergo, the user becomes familiar with the user agreement. By registering in your personal account, the subscriber agrees to the processing of his personal data. He also agrees that his mobile phone and email will be used to transmit information. The company guarantees that personal data will not be used for other purposes or transferred to third parties.