World of tank support number. How to write to technical support here. What problems most often arise

Any game has problems, and it’s especially disappointing when they arise in such a popular and beloved strategy game as World of Tanks. Some of them can be solved on your own, but sometimes there is no other option but to contact the User Support Center. You can write to them around the clock - support is available 24 hours a day, 7 days a week.

You need to write to technical support here

What problems most often arise?

Before you write anything, you need to determine what problems you have. All requests and messages received by technical support are initially processed according to urgency and complexity. Those that require an immediate solution are received by specialists within a few hours. If the issue is not urgent and the user can solve it independently without support, the answer may arrive within two weeks.

As a rule, all users experience difficulties of a similar nature. This:

1. The user cannot log into the account because control over it has been completely lost.
2. Payment failed. The payment was made, all payment confirmations are available, but the gold did not appear in the game.
3. It seems to the player that something is wrong with his property - gold disappears, equipment changes, tanks disappear somewhere.
4. Technical issues – the game stops launching or crashes at the most inopportune moment.
5. When a player breaks the rules of the game, he receives a punishment, but wants to appeal.
6. Difficulties that arose due to the fault of other players.
7. I would like to ask...

World of Tanks account won't start

Losing control over your account is the most common problem. It is most likely connected with the loss of control over mail. This could happen if your mailbox was hacked. Therefore, to solve this problem, you should:

1. Restore mail.
2. Change the password for your mailbox so that cases of your “soap” being stolen do not happen again.
3. Change the password for your account in the simulator. The account should be linked to a mobile phone, then it will be much easier to restore your rights over the account.

In parallel with these actions, be sure to submit a request to the User Support Center, describing in detail what happened. To apply for loss of control over your account, you do not need authorization, you just need to fill out the application form. This problem is not urgent, so expect a response within two weeks.

Akhtung: gold is missing!

The next problem is also not uncommon. You made a payment, but the gold never arrived. Where could it have gone, and what should I do? First, check to see if 24 hours have passed since payment. Sometimes it takes a day for gold to be credited to your account.

If much more time has passed, then you need to notify the Support Center. It’s great if you have saved the receipt (when paying through the terminal), then you can contact the service organization and find out why the payment did not go through.

If the payment has gone through, but the gold has not been received into your account, you need to contact technical support. To do this, open the “financial issues” section, find “Failed payments” and fill in all the fields. After submitting the application, the issue should be resolved within two days.

World of Tanks game frame

What to do if tanks and experience disappear

If it seems to you that something happens to your tanks, experience, equipment or other game property, it disappears somewhere, or someone steals it, then you need to:

1. Make sure that this is really so, and not what you think.
2. Contact technical assistance.

Explain in detail why you have suspicions; it is advisable to have evidence of the loss on screenshots. The complaint will be considered within two days.

The game crashes, won't load, doesn't work

All of these issues are technical issues and should be addressed by submitting an application. Fill out the form by logging into the site. It’s great if you managed to take a screenshot or fix the problems in some other way. In any case, they should be described in detail.

To check whether the problem is really in the game and not in your computer, you need to check the drivers, operating system, and Internet connection. This information may also be required for the User Support Center. A special utility called WGCheck will help you get the necessary information.

Problems - write to the Technical Assistance Center

You are punished!

If you broke the rules of the game and were punished, most likely there will be no point in appealing the punishment. Any player must follow the rules and be prepared to take repressive action if they are violated.

If you were injured because another player violated the game, and you want to rehabilitate yourself, it makes sense to apply. The administration does not fundamentally consider problems that arise between users belonging to the same clan.

Important: if your complaint is described in the “Complain” section, the penalty will not be removed.

If your complaint is not described in the complaints section, then you can write about it within a week from the moment it arose.

These requests are considered indefinitely, since an individual approach is applied to each issue.

I would like to ask

Cases when a user just wants to ask something are not uncommon, but it is not always worth writing to technical support. First of all, use the forum, perhaps the answer lies on the surface. If working on the forum does not bear fruit, contact support. But remember that the answer will not come quickly.

Important: Do not write to technical support about the same issue several times. All requests are considered in turn, and identical questions from one person are combined into one, with the date of the last request assigned to him. This will send your question back to the very end of the queue.

The letter does not reach the post office

If you write by mail [email protected], and in response you receive a message that the letter was not delivered, and all replies sent directly from your mailbox will be lost, which means you should write from another mailbox until the issue is resolved. But it’s better not to use mail, but to fill out an application on the service.

On February 13, we launched the updated User Support Center website. These are not cosmetic changes, but a real deep rework. We have made the Support Center as convenient, structured and informative as possible.

Division by game

One of the main features of the new Help Center website is that each game has its own section.

Maximum information about the game

In the section dedicated to each game you will find:

1. Knowledge base on all issues. To go to it, click on the icon of the desired category.
2. Technical news on the game. They are now located at the top in the “Frequently Asked Questions” section. By clicking on the name of one of them, you will be taken to a page with all the technical news about the game. They will also be available in the column on the left, in the “Current Issues” section.
3. Information about the status of game servers .
4. Your requests to the User Support Center and their status.

Knowledge base

In the left block you will find a list for quick access to each category of the Knowledge Base and the latest technical news in the top column “Current Issues”.

Creating a ticket to the User Support Center and mini-responses

If you have not found a solution to your problem in the Knowledge Base, create a request in the User Support Center by clicking on the special button. You will find it on the main page of each game section under the list of categories, as well as at the end of each Knowledge Base article.

To help you formulate your question or problem as accurately as possible, each request has several additional subcategories. If you make a mistake with your choice, you can always return to the previous step by simply clicking on its name. The screenshot below shows the entire application process.

In most cases, the last step before submitting your application will be a mini-answer - a quick guide or tip with tips and links to Knowledge Base articles related to your problem. Below in the screenshot is a chain of subcategories and a mini-answer to one of the most common financial questions.

All requests received by the User Support Center are divided into categories depending on the problem encountered by the user. Let's take a brief look at how a person who contacts technical support should behave, depending on the reason.

1. Lost control over the game account

One of the most painful problems. Therefore, let's start with it.
As a rule, loss of control over an account involves hacking of the user's email. In this case, immediately contact technical support of the mail service you are registered with. Restoring control over mail is a vital thing in this case.

At the same time, you need to submit an application to the World of Tanks Project User Support Center. You can familiarize yourself with the rules for filing requests regarding unauthorized access to your account in the knowledge base. Please note that authorization is not required to submit a claim for loss of account control. You are only required to fill out the application form completely. After this, be patient and wait for the specialist’s response. Due to the complexity of the problem, applications in this category are considered within two weeks from the date of submission.

2. You made a payment, but the gold was not credited to your game account

If you deposited money through a payment terminal, then first of all you need to contact the organization that services it. You can find the phone number of this organization on the check that the terminal gave you.

Applications for payments made by other methods are submitted through the form on the World of Tanks project technical support website. You will need to log in, fill out the form and wait for a response from a specialist. You will probably be asked to provide payment information - provide it. The application review period is two days from the date of submission.
You can get additional information on financial issues in this topic.

3. You feel like there's something wrong with your gaming property.

This category includes problems related to the premium account, game gold, credits, experience, equipment, tanks, etc.
Before writing an application, we strongly recommend that you read this article. She can help you figure out for yourself what happened and, importantly, whether it happened at all. If you have read this material, but are still sure that something is wrong with your property, then write to support. The application is reviewed within two days from the date of submission.

4. You are having technical problems

Once logged in to the site, fill out the application form. This should be done in as much detail as possible, but avoiding obviously unnecessary details. If you have captured the problem in a screenshot, you can attach this screenshot to the application.
To help understand the situation, technical support may request you to provide a file called DxDiag. This file includes information about your computer, operating system, drivers, etc.

Attention! The DxDiag file does not collect any personal information and is needed by specialists only to find out which solutions to the problem will be optimal in your case. Instructions for obtaining the DxDiag file are located.

5. The rules of the game were violated against you, or you were a violator and want to appeal the punishment imposed by the project administration

We would like to warn you right away: the support service does not consider requests related to causing damage or destroying allies (team damage and team kill). An automatic system monitors this type of violation. Please note that restrictions imposed on your account by the automatic system cannot be appealed and applications for them will not be considered.

You can read the full list of actions prohibited for World of Tanks players in this topic on the game’s official forum.

An application for a violation of the rules or an appeal against a punishment can only be submitted in the first person. Thus, messages that the rules were violated in relation to your friend and your friend is asking to appeal the punishment will not be considered.

In addition, applications regarding conflicts within clans will not be considered. These are internal affairs in which the administration does not interfere in principle.
The period for consideration of an application for violation of the rules is two days. Applications for appeal are considered on an individual basis, the processing time depends on the complexity of the situation.
A complaint about a violation of the rules can be filed within seven days from the date of violation. Complaints about earlier events will not be considered.
6. Do you have general questions regarding the World of Tanks project?

Before asking support questions, we recommend reading the gaming forum. It is quite possible that the answer to your question has already been given in one of the topics.

If you did submit your application, it will be reviewed within two days.

Remember one more important rule. If you write support requests of the same type, each new request will be merged with the old one, and the review period will be counted from the moment the last one is submitted. Thus, by showing impatience you will only delay the process of solving the problem.

We wish you good luck on the virtual battlefields and a speedy resolution of all emerging difficulties!

Won't your store deceive you?

No. It is not profitable for us to deceive you. We look forward to long-term cooperation and every client is dear to us.

By what criteria do you select your sellers?

All our sellers are certified by Webmoney and have been selling their products for several years. If sellers have a lot of bad reviews or there have been attempts to deceive buyers, we stop cooperation.

Where do you get your products from and why are they so cheap?

According to the sellers, all goods are purchased from registrars (if this concerns accounts) or from official distributors of digital products (keys, activation codes).

Can I request a replacement or refund if the item is not as described?

Yes! If the product turns out to be of poor quality or does not correspond to what was stated, you have the right to demand a replacement or a refund of your money.

I bought a product, but there was a problem with it. Where should I go?

First of all, you need to log in to the oplata.info website using the email you provided when paying. Next, select the problematic product in your personal account. When you go to it, the “Correspondence” tab will open. There you can state the problem. The seller is obliged to respond to it and solve all difficulties that arise.

How quickly does the seller respond?

Usually during the daytime the seller’s response does not keep you waiting (from 1 minute to 2 hours). At night, waiting times may be longer.

I think the seller is trying to deceive me. He requires the negative review to be removed in order to issue a replacement. What to do?

Do not delete your review under any circumstances. This is a violation on the part of the seller of the rules of service. Indicate to him that you are familiar with the rules and are not going to comply with this requirement until the problem is completely resolved.

Do you have discounts, bonuses?

Yes. We have a cumulative discount system. With each purchase, your personal discount grows. In addition, sellers usually give nice gifts for positive feedback on a purchase. To do this, contact your personal correspondence on the website oplata.info.

AGREEMENT

By purchasing any product in our store, you confirm that you agree to the following rules:

1. The warranty for digital goods applies in full and the seller bears full responsibility for the goods offered for sale.
2. In some cases, the seller sets a warranty period, which must be notified to the future buyer in the description of the product.
3. If the product description does not indicate the warranty period, the buyer has the right to consider the warranty to be unlimited.
4. If the seller in the description of the product indicated a requirement to record a video from the moment the payment begins until the full check, you are obliged to comply with his requirement. If you do not agree with this, we kindly ask you not to make a purchase.
5. The buyer is obliged to fully read the description of the product. Pay special attention to the type of product and the method of its delivery.
6. If problems or questions arise, the buyer is obliged to contact the oplata.info website only through personal correspondence after purchase. Technical support for buyers is provided by the seller only there.
7. An employee of the site’s online chat provides only preliminary support, helps the buyer make a choice, or answer questions before purchasing.