Iphone 3gs does not see iTunes. iTunes does not see iPhone - we are looking for reasons. Arbitrary return of default parameters

If the device is not recognized when you connect your iPhone to a computer or laptop, then the problem is most likely caused by incorrect software settings. Most often, it is enough to update the drivers and return the main configurations to the default settings.

An iPhone (or other Apple device) synchronization problem may be caused by a malfunction of the computer or the device itself. Therefore, to eliminate the error, it is important to correctly determine the cause of its occurrence. Why iTunes doesn't see iPhone:

1. It is necessary to update drivers and other official software.
2. The Apple Mobile Device service has crashed.
3. The computer does not have permission or the iPhone is locked.
4. You need to update the iOS version on your smartphone.
5. An “old” or incompatible version of iTunes is installed on the computer.

Depending on this, the ways to solve the problem will differ. Let's look at them in order from the most popular.

Component malfunction

If the device is not recognized, then it would be a good idea to check the functionality of the computer hardware. In some cases, the iPhone is not visible in iTunes for the following reasons:

1. The USB port on your iPhone is broken or clogged. Then the device will not charge and be recognized by other PCs and Macs.
2. The USB port is faulty. Connect your iPhone to a nearby port or check its functionality using another device.
3. A non-original USB cable is used. To synchronize data, choose only Apple branded cords.

If the reason is indeed faulty ports or cables, then problems with synchronization may also arise when connecting other mobile devices or flash drives to the PC.

Problems on iPhone

Sometimes a mobile device does not appear in iTunes due to system errors on the iPhone itself. Then to eliminate them, it is recommended to perform the following steps:

1. Through the Settings menu, check for updates for iOS.
2. If, when you connect your iPhone, the message “Trust this device” appears on the screen, then unlock your smartphone and confirm the action.
3. If, after connecting, error 0xe8000015 appears in iTunes, then you need to reflash your iPhone.
4. Launch recovery mode through iTunes using another computer (if there are system errors, the program itself will prompt you to start the recovery procedure).

If no errors appear when connecting other Apple devices to a PC or Mac, then most likely the problem is with the iPhone. Then to fix the problem you need to update the software on your smartphone.

iTunes Update

If the iPhone is recognized by the computer (appears in the list of available ones), but is not displayed in iTunes or displays an error (with code 0xE), then try updating the program. For this:

1. Disconnect your iPhone and other mobile devices from your computer.
2. For a PC running Windows 10, 8, or 7, launch iTunes and select “Check for Updates” from the Help menu.
3. For a Mac running OS X, launch the App Store. Click on the "Update" button to check for new versions for applications and OS.
4. If a more recent version of iTunes is available for your computer, then confirm its download.

If updates are not downloaded or another error appears during the process, then reinstall iTunes. To do this, completely uninstall the software from your computer and download the distribution kit from the official Apple website.

Reinstalling the driver on Windows

To properly synchronize your iPhone with your computer, you need the Apple Mobile Device USB Driver. If it was damaged or accidentally deleted, the smartphone will not sync with iTunes.

1. Disconnect and reconnect your iPhone to your computer via USB.
2. If the iTunes program window automatically appears on your PC, close it and end all associated processes through the task manager.
3. Open your system drive (the one on which Windows is installed) and go to “ProgramFiles”. Here, find "Common Files" - "Apple" - "Mobile Device Support".
4. Open the “Drivers” folder and in the file “usbaapl.inf” or “usbaapl64.inf” (for 64-bit systems) call the context menu. In the list that appears, click “Install”.
5. Wait until the operation is completed and disconnect the iPhone.

After this, be sure to restart your PC and try to sync your device to see if it shows up in iTunes.

Reinstalling the driver on Mac

For iPhone to work properly with iTunes and other software, you must use drivers only from the official manufacturer. To check for them on Mac, do the following:

1. Launch the Apple menu. To do this, press and hold the Option button.
2. In the window that appears, select “System Information” or “System Report” (names may vary depending on the version of OS X).
3. Go to the “Hardware” - “USB” block. On the right side of the window, find and click on the desired iPhone (if you use several Apple devices).
4. The information available to it will be displayed at the bottom of the window. Find and remove third-party software.

After that, restart your computer and check if the device is visible in iTunes. If this does not resolve the error, then the problem is most likely caused by the device.

Restarting the service

If a “fresh” version of the Apple mobile driver is installed on your computer, but iTunes still does not recognize the smartphone, then most likely the service has failed. What to do to get the software working again:

1. Disconnect all mobile devices from your computer and turn off iTunes.
2. From the Start menu, launch Control Panel and select Administrative Tools from the list of available components.
3. Open the Services folder and find "Apple Mobile Device" here. To make your search easier, sort by name.
4. Double-click on the found item and on the “General” tab select “Stop.” Wait until the status changes to Stopped.
5. After that, start the services again so that the status changes to “Running”.
6. Additionally, make sure that next to the “Startup type” item is “Automatic”.
7. Click "Ok" and close "Services".

After updating the Apple Mobile Device status, restart your computer and try connecting your iPhone. The device will appear in iTunes.

Driver update

If after these steps the smartphone is still not recognized or iTunes has stopped seeing the iPhone again, then you can check the functionality of the driver through the device manager on Windows.

1. Open Device Manager. To do this, enter the name of the service in the Start menu or use the command “devmgmt.msc” in the Run system utility.
2. In the list that opens, go to the “USB Controllers” section. A list of available drivers will open.
3. Find "Apple Mobile Device USB Driver" here. If there is an icon next to it in the form of an arrow, exclamation mark or question mark, then update the driver yourself, in normal mode. To do this, right-click on its name and select “Update configuration” from the drop-down list.

If Windows writes that the computer already has the latest version of the Apple Mobile Device USB Driver or “Unknown device” is displayed in the list, then try connecting the iPhone via a different cord or to a nearby USB port. Check if the problem persists with another PC or Mac.

Complete reinstallation on Mac OS X

Sometimes the best way to fix an error on Mac devices is to comprehensively reinstall iTunes and drivers. Procedure:

1. Disconnect your iPhone from your Mac and close other apps. From the Dock launcher, move the iTunes icon to the Trash.
2. Open the Libraries menu and find the associated iTunes folder here. Move it to the trash.
3. Go to “System” - “Libraries” - “Extension”. Here, find and delete the AppleMobileDevice.kext file.
4. Go to "Libraries" - "Receipts". Here, find and remove the AppleMobileDeviceSupport.pkg package.
5. Empty the Trash and restart your computer.
6. Check to see if the files have been recovered and repeat the procedure if necessary.

After that, download the latest version of iTunes from the official Apple website or through the App Store. Install the software and connect the device. The iPhone will appear in the list of available ones.

Most often, for the iPhone to start appearing in the list of iTunes devices, it is enough to restart the computer or reconnect the smartphone. Sometimes a synchronization error occurs due to a mismatch between the software versions of the device and the PC or Mac. Then to fix it you need to update the drivers.

Sometimes a situation occurs when, after updating a mobile device or computer software, iTunes does not see the iPhone 5S when it is connected to the computer. This problem is quite common, and it can be solved quite easily. If you are not sure that you can fix this problem yourself, then you can entrust its solution to the specialists of our service center, which provides out-of-warranty and post-warranty repairs of the iPhone 5S and all Apple equipment.

This problem is not with iTunes, but with the mobile device itself. It was formed as a result of an error in synchronizing iTunes with a mobile gadget.

You can resolve this error in the following way:

• turn off iPhone 5S and update iTunes to the latest version;
• install any other file manager on your computer;
• using the installed file manager, copy the /var/mobile/Media folder from the iPhone to the computer;
• from iPhone 5S, delete the /var/mobile/Media folder and restart the device;
• connect the device to the computer.

After the last step is completed, iTunes should see the iPhone 5S and offer to sync. When using Windows OS You can do a similar operation like this:

• In “Control Panel” open “Programs and Features”;
• in the window that opens, select iTunes and click “delete”;
• follow the delete dialog;
• download and install the latest version of iTunes for Windows OS;
• restart your computer.

Usually the first option is effective, and the problem can be resolved. And if for some reason iTunes still does not see the iPhone 5S, then you can always try the second method.

Sometimes situations arise in which the computer cannot recognize Apple devices connected to it. Every owner of an iPhone, iPad or iPod may encounter this problem from time to time. The main thing here is not to get confused and find out exactly why this happened. Let's consider possible causes and solutions to this problem.

Why can't my computer recognize my device?

There are several possible reasons why a device is not recognized by the computer.

You can correct this oversight very simply by running the commands: “Settings” - “General” - “Reset” - “Reset geo settings”.

How to solve a problem connecting to a computer

Let's consider a solution to this problem in Windows and Mac OS.

Connecting a device in Windows

To connect to a Windows computer, try updating the drivers for your device.

1. Connect your iPhone or iPod to your PC using a USB cable. On the desktop, find the “This PC” icon, right-click on it and select “Properties”.
2. In the window that opens, select “Device Manager”.
3. Find the item “Portable Devices” (in Windows 7 this is “USB Controllers”). Open it and select iPhone or iPod.
4. Right-click on the name of your device, and then select “Update Drivers.”
5. Next, a window will open with options for searching for the necessary drivers. Choose the second option.
6. Click on the item “Select a driver from the list of already installed drivers.”
7. Click on the "Have from disk" button.
8. Now select “Install from disk” and click “Browse”.
9. Next, click “This PC” and open the folder on drive C.
10. In the list, find and open the Program Files folder.
11. Go to Common Files.
12. Select the Apple folder.
13. Click Mobile Device Support.
14. Open the Drivers folder, where the driver we need is located.
15. Double-click the usbaapl64.inf file.
16. In the window that opens, confirm the action by clicking “OK” and then “Next”.
17. After this, the driver installation will begin. Once this operation is complete, close all folders, open iTunes and check if the program now recognizes your device.

Video: Why the computer does not display iPhone via USB

Connecting a device on Mac OS

In the Mac OS operating system, there are 2 ways to restore the device’s connection to the computer.

Installing a new version of iTunes

Clearing the lockdown folder

If the first method did not work, you can try clearing the lockdown folder.

How to avoid device connection problems

To always be able to connect your phone to your PC, follow these rules:

1. Handle USB cables with care. Store them where they cannot be accessed and chewed by pets or damaged by children. Do not bend the wires.
2. Update your computer's software and drivers to the latest version so they can display your device correctly.
3. Be careful with your equipment: there should be no water on the devices, there should be no dirt in the connectors, etc.
4. Periodically diagnose your PC, scan it for viruses, and check for errors.

Remember, to avoid problems connecting the device, it is important to take care of it. Keep an eye on new versions of programs, update drivers promptly, and be careful with wires and connectors. If you still encounter difficulties that you cannot handle on your own, feel free to contact Apple support, and they will definitely help you! Good luck!

Very often you may encounter the problem that iTunes does not see the iPhone. Sometimes even experienced users cannot solve this problem. In this article I will tell you how to deal with it by following just a few simple steps.

Now there are many ways to solve this problem on the Internet, but most of them are often not relevant for the latest versions of iTunes. In practice, everything is solved quite simply.

First, make sure that all elements are working:

1. USB port. iTunes can't detect your iPhone due to a faulty USB port; Try connecting your iPhone, iPad or iPod Touch to another one. In this case, it is best to test it by connecting it to one of the USB ports located on the back wall of the case.
2. USB cable. It's worth trying a different cable.
3. BY. Completely remove it from your computer, then reinstall iTunes. In this case, it is advisable to download the latest version of the program from the official Apple website.
4. Computer. A malfunction of the Apple Mobile Device results in iTunes not recognizing the iPhone. Reinstalling the operating system may help resolve the problem.

If all the tips described above did not help you cope with the problem, then it is worth considering more detailed solutions.

Please note: Instructions vary for Windows XP, Windows 7 and Mac.

What to do if iTunes does not see iPhone in Windows XP

Go to Control Panel -> Administration -> Services

Click on Apple Mobile Device and press Stop the service

Making sure that the service has been stopped. In the same window, click Start service

Wait until it starts and reconnect your iPhone or any other Apple device to your computer

What to do if iTunes does not see iPhone in Windows 7 and Windows 8

Disconnect your iPhone, iPad, or iPod Touch from your computer and close iTunes

Go to Control Panel -> Administration -> Services

Select an item Apple Mobile Device and press Stop the service

After making sure that the service is stopped. Then in the same window, click Start service

Wait until it starts completely and reconnect your iPhone or other Apple device to your computer

If it works, indicate it in the service properties Apple Mobile Device startup type “ Auto”

What to do if iTunes does not see iPhone in Mac OS X

1. Disconnect your iPhone, iPad, or iPod Touch from your computer and close iTunes
2. Remove by moving to Cart:
   2. 1. iTunes icon from the launcher (Dock)
   2. 2. iTunes folder(Libraries -> iTunes)
   2. 3. File AppleMobileDevice.kext, you can find it at System -> Libraries -> Extension
   2. 4. File AppleMobileDeviceSupport.pkg, you can find it at Libraries -> Receipts
3. Reboot Mac
4. Clear Cart and restart again Mac
5. Download the latest version of iTunes for Mac from the official website and you can connect your device with peace of mind.

As you can see, there is nothing difficult about restoring iTunes functionality. Of course, there are rare exceptions, for example, if the problem lies in the hardware of the devices.

As you can see, restoring iTunes functionality is not difficult. Of course, there can always be a difficult case when the problem is related to a hardware malfunction of the device. But in these situations it is worth contacting a service center.

When connecting your iPhone to a computer or laptop to work with digital data, the user may encounter the problem of the device not being recognized. The reason for this may be malfunctioning software or a malfunction of the Apple gadget itself.

Some breakdowns can be corrected yourself, otherwise you will have to contact a service center. Let's look at the reasons why iTunes doesn't see the iPhone and their solution.

Common problems when syncing your Apple device with your computer

Regardless of whether you connect your iPhone to a regular personal computer, laptop, or MacBook, you may experience a lack of synchronization. To solve a problem, it is necessary to discover its cause.

The main reasons for unstable operation:

• failure or incompatibility of the USB port with the device;
• non-working or non-original USB cable;
• problems with software or operation of the Apple Mobile Device;
• iPhone malfunction.

Let's look at each one separately. It is necessary to adhere to a given procedure for diagnosing the performance of a PC and Apple device.

Diagnostics of the functionality and compatibility of the USB port with the device

If you plug your iPhone into a USB port and nothing happens, the port may be broken or the port may not be compatible with the device. Insert a flash drive or other USB device into this port to test functionality. If the device is detected and works stably, reconnect your iPhone to another port, preferably located on the back of the system unit. For stable operation, it is recommended to use USB 3.0 or higher.

If reconnection does not give any result, move on to another diagnostic point.

Diagnosis of a broken cable

Connect the cable you are using to the charger and try to charge your iPhone. If the device does not charge, the reason is the cable, replace it. Otherwise, let's move on to working with the software of iTunes and the Apple device.

iTunes does not see iPhone: diagnostics of software functioning

Check that the appropriate software is installed on your computer or laptop. iTunes is a universal media player that combines the functions of playing music, movies, text books, an online store and an explorer that allows you to synchronize with other devices of the Apple family for data transfer. The program is available for installation on MacOS, Windows and Linux completely free of charge. It is recommended to download the software from the official Apple website (if you have a Mac, then AppStore), so you get the latest version of the software and a guarantee of security from intruders.

Devices running the Windows or MacOS family of operating systems have the Apple Mobile Device service, which is necessary to discover a connected Apple device in real time. Failure to recognize device synchronization may be due to its inoperability. To fix this problem, restart the service.

How to Restart Apple Mobile Device

To restart the service in the Windows operating system, you must:

1. Disconnect your Apple device from your computer and close iTunes;
2. Go to the control panel, find the “Administration” item, then open the “Services” tab;
3. Find the name of the service in the list and click on the “Stop” button;
4. Wait a while, make sure the service is completed and turn it back on;
5. After a successful launch, connect your Apple device and wait for synchronization.

If nothing happens, the problem is in iTunes itself or with the technical part of your smartphone. Find the folder with the installed program and uninstall it. Download and install the latest software for your operating system version from the official Apple website.

It is not possible to restart the Apple Mobile Device service on devices running the MacOS operating system using standard tools. To disable it, you need to do the following:

1. Disconnect your iPhone and close iTunes;
2. Delete icons and folders with iTunes contents located in the library;
3. Find the AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg files and delete them;
4. Empty the recycle bin and reboot your devices;
5. Reinstall iTunes;
6. Connect your Apple device and wait for synchronization.

Let's consider what to do if iTunes does not see the iPhone even after performing operations with the Apple Mobile Device service.

Diagnostics of iPhone for USB port performance

A problem with synchronizing an Apple device and a computer may be hidden in the unstable operation of the device itself. First, perform an external inspection of your smartphone. Check the charging connector for dirt and small objects; this often interferes with charging and connection to the computer.

"Trust but check"

iOS developers have come up with a unique “Trust in Connected Devices” system. When transferring information to a third-party computer or laptop for the first time, you will see the “Trust this computer?” prompt. Adding a computer adds it to the list of trusted devices. If you have not allowed the computer to trust your iPhone, then you will still have to do this to synchronize with iTunes, but first you need to do some manipulations that will allow the computer to “forget” its initial prohibition on interaction.

If you have MacOS:

1. Open Finder and click on the top menu transition and choose go to folder;
   
2. In the field that opens, enter the path /var/db/ and click go;
   
3. Open the folder lockdown and delete its contents. If the folder is marked with a small “stop” icon, this means that you do not have rights to open it, but this problem is very easily solved. Right-click on it (folder) and select properties;
   
4. Here we click on the padlock in the lower right corner and enter the account password;
   
5. Now click on + in the lower left corner and select your account;
   
6. Next, you need to expand user rights. To do this, opposite your “account” we change only reading on read and write;
   1. Next we follow the path C:\ProgramData\Apple\Lockdown(if you have version 7,8,10 of Windows), for XP - C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
   2. Deleting the contents of the folder Lockdown.

   If this procedure on the Windows platform does not help, then you should try updating the driver.

   
   

   If none of the above helps, contact a service center, where highly qualified specialists will determine why iTunes does not see the iPhone.

   Even more interesting and useful things in the Telegram channel @proyabloko. Subscribe, it will be interesting!