The iPad does not connect to iTunes via the computer. iTunes does not see iPhone: causes and solution to the problem. Why can't my computer recognize my device?

Often users encounter a problem when the computer does not see the iPad. This brings a lot of inconvenience to many owners. If you had to deal with this, you should not delay repairs, as over time the situation will only become more complicated. The sooner you go to our service center, the easier and cheaper the repair itself will be. We will definitely help you. First of all, it is necessary to determine the cause of the malfunction in order to effectively eliminate it. In most cases, doing this remotely is almost impossible.

If your computer doesn't see your iPad, there are usually a couple of options here

1. if the computer does not see the iPad 4, 3, 2, Air, Air 2, mini 2, 3, Pro, first of all, check the cable itself, since in most cases it is the cable that fails. Checking this is quite simple, just use a different cable that is 100% working. If this does not help, then the situation becomes more complicated, because there are probably breakdowns in the mechanism itself;

2. The computer does not recognize the iPad and when the connector itself fails. As a rule, this happens through the fault of the owner himself. It is as a result of improper operation that the connector suffers greatly and the PC does not see the iPad. First of all, inspect the connector itself to see if there is any damage or signs of corrosion. It is often impossible to determine this without special equipment. As a rule, there is only one solution to connector problems - completely replace it;

3. The computer does not find the iPad when the power connector cable is faulty. This happens from negative mechanical effects or ingress of liquid. It will be necessary to replace this component;

4. If the computer does not see the iPad, this may also indicate that the power management chip is damaged. This happens from voltage surges, mechanical damage or liquid getting into the device. Moisture negatively affects the performance of equipment, as it can cause corrosion, after which the microcircuit must be completely replaced with a new one;

5. Most often, the iPad is not detected by the computer as a result of improper operation. It is necessary to protect it from moisture, strong shocks, drops and voltage surges, since the components of the printed circuit board and its tracks can be damaged, and the fault can only be determined after a comprehensive diagnostic, which is carried out in our service center absolutely free of charge.

Conclusion. What should you do if such a problem occurs? Is it possible to fix it yourself?

If your PC does not see iPad 4, 3, 2, Air, Air 2, mini 2, 3, Pro and the problem is not in the cable, then you should not repair your equipment yourself. iPad 2 WiFi 3G, iPad Wi-Fi 3G is a rather complex device. You should not try to repair it yourself, as this will lead to unpredictable consequences. You can only damage it, and restoring full functionality after unprofessional intervention is quite difficult, and in some cases, impossible. Contact our specialists for help.

After repair, the iPad will work and will not break in the future!

How can you be sure of this? For this purpose we have developed a special guarantee. After our technicians repair the Apple iPad 3G Wi-Fi 64gb/32/16, we will definitely conduct testing to make sure that the equipment is fully operational and will not fail in the near future. At the end of testing, each client receives a full guarantee for the entire device, and not, as is often the case in other workshops, only for the replaced part.

Example from life:

A girl contacted our workshop asking why the computer doesn’t see the iPad? We diagnosed it and determined that the power control chip was faulty. In the shortest possible time, specialists replaced it with a new one, tested the device and were convinced that it now works like new. At the end, the girl received a full guarantee for the entire iPad.

On the Internet, many users ask the question why the computer does not see the iPhone via USB and they are unable to synchronize their smartphones. Over the years, a significant knowledge base has accumulated to help connect iPhone, iPad and iPod touch devices with computers running Windows 8, 7, Vista, Windows XP and Windows 10. Below we will describe how to solve the problem.

We explain why the computer does not see the iPhone via USB and how to fix it

First steps

You need to start with the simplest steps before looking for deeper sources of the problem:

If the computer still does not see the iPhone

iPhone Drivers and Windows Computers

Windows computers need iOS drivers to correctly recognize iPhone, iPad, and iPod touch devices. If the device is not recognized, the drivers may not be installed, may be out of date, or may not be configured correctly. Drivers are installed using the iTunes media player, but there are other methods for installing them.

Many people find iTunes cumbersome and inconvenient. Therefore, there is a tool for installing iOS drivers on a computer without iTunes, which can help you recognize your iPhone in a few minutes. CopyTrans Drivers Installer installs drivers automatically.

Installing, updating or restoring iOS drivers via iTunes

If iTunes is not on the computer, the computer will not recognize the iPhone correctly as a camera. When connecting an iPhone, you only have access to the camera gallery. You can't see, sync, or back up music, messages, videos, or other content on your device.

To get iOS drivers from iTunes, download them from this link.

The version of iTunes may be outdated and may not support iPhone. Update iTunes by going to Help > Check for Updates.

iTunes is installed and updated, but the iPhone does not recognize:

1. completely remove iTunes and its components from your computer (the contents of the library will not be deleted);
2. restart your computer;
3. reinstall iTunes;
4. check your iPhone connection.

If problems remain

iTunes is installed, but iPhone does not recognize it

Check the Apple Mobile Device service:

Second, make sure the Apple Mobile Device USB Driver is installed and active:

If you see a "!" next to the Apple Mobile Device USB Driver line, right-click on the line and click “Enable”.

If you see a "?" next to the line Apple Mobile Device USB Driver, right-click on the line and click “Uninstall”.

It is possible that you can find out the reasons why the computer does not see the iPhone via USB and fix it using another method. We'd love for you to tell us about it in the comments below.

There is a myth in the technology world that devices created by Apple's Californian engineers work perfectly and never fail. Users, trained by time and experience, know that this is far from true, and even unique iPhones and iPads sometimes fail. This material will discuss the difficulties in the operation of the iTunes program and synchronization problems between mobile and desktop computers. Why doesn't iTunes see iPad and iPhone? Can this be fixed? What measures need to be taken? We answer these questions in as much detail as possible.

Problems with unupdated software

All Apple gadgets and services are strictly tied to software and are always maximally adapted only to the latest versions of the software. Therefore, if you encounter a problem where iTunes does not see the iPad or iPhone, then the first thing you need to do is update the software of your gadgets (iOS and macOS system) and the iTunes program to the latest version. The latest versions of the software can be found on the company's official website.

Problem with cables and ports

Also, iTunes does not see the iPad mini and other Apple devices if the USB cable connecting the computer and the mobile device is damaged. In this case, the smartphone or tablet may continue to charge, but the damage will not allow synchronization to begin, and iTunes will respond with an error. Exactly the same thing awaits you if the USB port does not work.

Certificate delivery system

Another problem that causes iTunes to not see the iPad or iPhone is the lack of a security certificate. When you first connect your smartphone or tablet to your computer, iTunes will request access to it using a special code or simply using a dialog box asking you to give access to the gadget. If for some reason you refuse, then the next time you connect the device this dialog box will not appear, and the synchronization process simply will not start. To fix the problem, you will need to reset the security certificate.

Removing a certificate on Mac

To perform this procedure on computers running macOS, you must:

• go to the submenu “Go - Go to folder” (the same procedure can be performed by simultaneously pressing Command + Shift + G);
• in the line that appears, enter /var/db/lockdown;
• delete all files (certificates) stored in this directory, empty the recycle bin and restart the system.

Removing a certificate on Windows

The same procedure can be done in Windows. To do this you need:

• open “Control Panel”;
• find the sub-item “Folder Options” in it;
• then find the “Show hidden files and folders” column and check the box;
• after that, go to the folder “Disk C - ProgramData - Apple - Lockdown”, delete all contents, empty the recycle bin and restart the computer.

Reinstalling iTunes on Mac

Often, users are faced with the fact that iTunes simply does not function properly. There are many reasons for this, but on Apple computers the only option to fix everything is to reinstall the utility from scratch. Before you can re-download and install iTunes on your computer, you need to completely remove it along with its drivers and supporting files.

In order to completely reinstall iTunes on a computer running macOS, you must:

• disconnect all devices from the computer and close the iTunes program (completely by right-clicking on the program shortcut and clicking “Close”);
• open the file manager (Finder program);
• go to the directory with programs and delete the iTunes folder from there;
• open the submenu “Go - Go to folder”;
• go to “Libraries - Extension”;
• delete the file AppleMobileDeviceSupport.pkg;
• after this, you need to restart the computer, then start it again, empty the recycle bin and restart again;
• after that, go to the AppStore or the official Apple website, find the latest version of the iTunes client and install it on your computer.

Reinstalling the driver for mobile devices on Windows

If iTunes in Windows does not see the iPad or iPhone, the reason may be a malfunction of the driver that is responsible for connecting Apple devices to the USB port.

To restore the driver, you need to do the following:

• disconnect your smartphone or tablet from your computer;
• connect it again and close iTunes, which will launch automatically;
• then you need to hold down the Windows + R keys to open the command line;
• after that, enter %ProgrammFiles%/CommonFiles/Apple/Mobile Device Support/Drivers into the command line;
• Next, install the libraries usbaap164.inf and usbbapl.inf (the selected folder may contain other files with a similar name, so before you start the installation, you need to make sure that these are files with the “inf” permission, and to make them easier find, change the appearance of the folder using the options in the “View” submenu);
• disconnect the gadget from the computer and restart it.

If this procedure does not help correct the situation, then you need to:

• go to “Control Panel - Device Manager”;
• find the sub-item “USB devices”;
• expand the item and find the driver from Apple there;
• if there is no driver or you see some device unfamiliar to you that is not marked in any way, then you need to connect the device using a new USB cable or try its operation on another computer (the reason may be a non-working USB port on the computer);
• If the driver is there, but an icon with an exclamation mark is displayed next to it, then you need to try restarting the computer or getting rid of the software that is limiting iTunes. These can be antiviruses and other tools to protect the operating system from unauthorized access.

If these methods do not help you work with iTunes, then the only option is to change your main computer or contact Apple support, where you will be offered more advanced and complex diagnostic methods.

Professional repair of Apple equipment is the best way to solve the problem of why iTunes does not see the iPad. A specialist in restoring electronic devices comes to your home; only in the most critical cases are tablets taken to the workshop. Regardless of the complexity of the situation, it is eliminated in a short time frame.

Important! Do not try to repair or configure the equipment yourself; without a special tool, skills to work with it, or software, this will be very problematic. It will be much faster and more profitable to repair a broken tablet by contacting a workshop.

iTunes doesn't see iPad

Most common reasons why iPad is not visible in iTunes:

• The software update has not been installed.
• Damaged or non-original USB cable.
• Lack of drivers for the computer.
• Malfunction of the power cable/damage to the microcircuits.

If you can still try to solve the first listed problems yourself, then if the hardware of the equipment malfunctions, you should urgently contact a service center. After diagnostics, the engineer will name the exact cause of the defect.

Not visible in Windows 7, 8, 10

If your PC does not see the iPad, and one of the listed versions of the Windows operating system is installed on it, then most likely the problem lies in a driver conflict. Eliminated in several steps:

1. Find your iPad in Device Manager.
2. Right-click on it, select "Update".
3. The necessary software can also be installed from the disk.
4. After installation, reconnect the gadget to the PC.
5. Check correct operation.

Another way defect fixes (if the Apple Mobile Device service does not work):

1. Find the service you need using the search box.
2. Select stop function or automatic mode.
3. Restart your Apple Mobile Device.
4. Connect your iPad.

Sometimes (for example, if the equipment has been subject to a hacker attack), you need to completely reset the settings using the hard reset function and reinstall iTunes. Reset is carried out by simultaneously pressing the “Home” keys and the on/off buttons. The iTunes program is downloaded from the official Apple website, or installed from a disk.

Important! When using pirated copies of the OS, or when installing it incorrectly, conflicts with connected equipment are almost inevitable. To avoid them, entrust the installation and configuration of Windows 7, 8, 10 to a professional. Only licensed software is used.

Not visible on Mac OS

Common cause: Apple Mobile Device (AMD) service is not working correctly and needs to be reinstalled. Before installing it, make sure that everything is connected correctly and that you are using the current version of iTunes. Further follow these steps:

1. Disconnect the gadget from the PC.
2. Start the Finder service.
3. Through search - iTunes, moving to the trash.
4. In the libraries directory, navigate to Extensions.
5. Find AMD with kext extension, move to trash.
6. In the libraries directory, navigate to the Receipts folder.
7. Go to a similar file, only with the pkg extension. Also - add to cart.
8. Restart your Mac.
9. Delete the files present in the Recycle Bin.
10. Reboot again.
11. Install the latest version of iTunes from the official website.
12. Connect the gadget and check its functionality.

As can be seen from the step-by-step instructions provided, to set up the gadget you need to know file extensions, how to work with them, and other subtleties. If you are having a hard time figuring it all out, then getting help from a professional is the best option.

The computer does not see the iPad via USB

Reasons why iTunes does not see iPad via USB:

• The cable itself is damaged.
• The device fell from a height.
• Devices were not synchronized.
• Application conflict.
• Damage or contamination of the connector (port).
• Water (liquid) got inside.
• The firmware crashed due to a glitch.

It is necessary to carefully inspect the cable and identify (if any) existing damage. Most often they appear at the base of the wire. You can restore the integrity of the contacts yourself or buy a new cable in the store (costs about 2 thousand rubles). If a connector (port) becomes dirty, you need to clean it very carefully, or it is better to seek the help of an Apple equipment repair specialist (in case of moisture, this must be done urgently). The specialist will eliminate conflicts of installed applications, configure them, and synchronize connected equipment. The listed procedures are performed at home or in the office, at a time convenient for you.

Troubleshooting any problems with Apple equipment using the Fixzcomp service

Users who actively use Apple tablets and smartphones often connect them to a PC to download music, movies, podcasts, install iOS updates, or perform any other action. Even if you are a novice user, you have probably at least once connected your gadget to a computer via a USB cable and synchronized with iTunes. So, during this simple process, problems may arise, and users try to figure out why the iPad does not see the computer. Often everything is simple and there is no need to be scared in advance - most likely, you will cope with this problem without outside help. So go ahead - find out the most likely reasons!

The connector is clogged

You will be surprised, but this reason is one of the most common, since the iPad connector is not covered with a lid. And even if the device itself is in a case, then dirt, dust and crumbs easily penetrate into the connector every day. It’s not difficult to figure this out, and it only takes a couple of gestures from you:

• Shine a flashlight on the connector on the iPad, try to examine the presence of foreign objects and pull them out. Just do it carefully so as not to damage the contacts. It is best not to use sharp, hard metal objects, but rather arm yourself with, for example, a wooden toothpick.
• You may not find any debris in the connector, since it is very small and you simply won’t notice it with the naked eye. Then try to sweep debris out of the connector with a thin brush, then slowly blow into it.

USB cable failure

In the vast majority of cases, owners of Apple tablets connect them to a PC via a USB cable, so the reason may be a malfunction of the latter. Typically, original cables bend at the base during use and after a year of active use they become frayed and broken. Of course, in this case the computer does not see the iPad via USB.

Inspect your USB cable for damage and if there are any, then you have only two solutions. First of all, try to fix the wire: connect and fix its cable contacts using electrical tape. And only if all else fails, go to the store for a branded “Apple” USB cable - be prepared to spend about 2,000 hard-earned rubles.

Incompatible versions of iTunes and iOS

Even if you managed to connect your tablet to your computer and even launch iTunes, that’s not all. It may happen that the application will not be able to detect your device. Then you should check for iOS updates on your device and for iTunes.

If there are any, install them. To do this, on your tablet go to “Settings”→

“Basic” → “Software Update”, as shown in the screenshot. Next, click on the “Install” button.

To update iTunes, select "Help" → "Check for Updates" from the menu. After this, the program will start the process of checking for a newer version, and if it is found, it will install it.

If you have the latest versions of iTunes and iOS installed, but you still don’t understand why the computer doesn’t see the iPad via USB, then all you have to do is try restarting the computer and tablet. To restart the latter, hold down the power and “Home” buttons at the same time, wait until the Apple logo appears on the screen, and then release the buttons.