Why does the Internet not work on Rostelecom? Problems with the Rostelecom Internet. ADSL modem for connecting to the network from Rostelecom

Rostelecom users repeatedly note that there are situations when the Internet works quite poorly. This can manifest itself in several ways, for example, pages simply do not load, and after a long wait a message appears with the text that it is not possible to connect to the Internet. Sometimes it happens that pages still open, but this process takes a very long time, especially this is bad if the Internet is needed for work. The Internet provider Rostelecom sometimes does not work well, this happens for various reasons. To eliminate a malfunction, first of all, it is necessary to identify its cause.

Conventionally, all problems that may arise due to low speed or its complete absence can be divided into two groups:

• user side problems;
• malfunctions on the part of the provider.

There are many reasons why there is bad Internet from Rostelecom, and therefore it is recommended to study each of them to understand how the problem needs to be solved.

One of the most obvious reasons why websites launch slowly can be the use of the Internet Explorer browser. It is noted that using a Wi-Fi network slows down the browser and, accordingly, all actions performed on the Internet. Most users already know that this browser is in many ways inferior to its competitors and replacing it can lead to the fact that the problems will be completely resolved. It is believed that the use of this browser is the indisputable reason for the malfunction; it is extremely rare, since most users prefer other browsers, for example, Opera, Google Chrome, etc.

Internet Explorer browser window

An unstable Internet connection from Rostelecom may lie in the software installed on your home or work computer. Many factors can block a connection or affect its speed: the presence of viruses, an open torrent, anti-virus programs, a firewall, and many others. etc. Very often the problem occurs in an open torrent, when several torrents are running simultaneously. In this case, the solution is quite simple; you just need to limit the speed or temporarily pause the distribution.

Often the reason is that the system requirements are not high enough. For example, economy-class netbooks have a processor with a low frequency, which accordingly affects the speed, which will be much lower than declared. The reason may also be a malfunction of the cooling system of the device itself. In this case, the computer or laptop overheats greatly, significantly reducing performance, which also affects the Internet speed, failures and malfunctions occur.

Sometimes users, in pursuit of high-speed Internet, install numerous programs that promise to increase speed. In reality, this often has the opposite effect and the reason why the Internet from Rostelecom does not work may be precisely the presence of such programs. Sometimes the solution may be to reinstall Windows, but only in cases where no other reasons are found and the software is not licensed. In this case, it happens that sites load poorly and much more slowly.

This can happen if there are animals in the house, in places where the cable is installed at the junction of the doors. If damage to the cable was actually discovered within the apartment or office, you need to call Rostelecom and call a specialist to repair the breakdown or replace the cable.

Problems on the provider side

Often, network problems can be associated with malfunctions on the part of the provider. The most likely reasons may be unscheduled technical work carried out by Rostelecom in the event of equipment breakdown or accident. To clarify this, you should call the operator and clarify the information, indicating the region and address of residence. There may be problems of a different nature with Rostelecom.

It happens that the Internet began to work very slowly at a certain time, rush hour. This is most often seen in the evening; the company’s servers may simply not be able to cope with the load caused by a large flow of users. In this case, the solution to the problem may be to go to an apartment or office, of course, provided that the user has the financial means and the technical capabilities are available.

Malfunctions on the part of the provider can also include damage or breakage of the cable outside the office or apartment. Damage can be caused by weather conditions, for example. At the same time, the provider himself may not know about this, so you need to call the operator and report that there is no Internet so that Rostelecom employees check the equipment and cables located outside the premises.

If there is no network, you must call the technical support number indicated in the contract. It’s best to save it in your phone right away, since you may not have access to documents if there is a problem with the Internet, and you won’t be able to log into the company’s website and find out the number there, since there will be no network.

Independent steps to troubleshoot the Internet

You can fix the malfunction yourself only if there is no damage on the part of the provider. Therefore, it is recommended to first make sure that the problem with slow Rostelecom Internet speed or its complete absence is on the user’s side. First of all, it is recommended. This can be done using utilities specifically designed for these purposes. It is also recommended to use special online programs. One of these programs for checking speed is on the official website of Rostelecom. It is recommended to use at least two speed testing resources to get the most accurate result.

If the results show that the actual speed is much lower than the declared one, and the operators in the support service inform that the causes of the problems are not related to Rostelecom, then it is recommended to look for them yourself in order to eliminate them. Problems are often located in the following areas:

• connectors and wires;
• network hardware;
• computer.

First of all, it is recommended to visually inspect the wires and connectors for mechanical damage. The cable that connects the router and the computer should not be kinked or bent, as this directly affects the operation of the Internet. The cable itself must fit well into the connectors. If the external inspection does not bring results, the presence of a Wi-Fi signal on another device, for example, on a phone, is checked. If the phone receives a signal successfully, then the problem is directly in the PC.

The Internet from Rostelecom may not load for various reasons, for example, it could be a virus infection; “curing” the device will help here. The lack of Internet may be due to problems with the network card, then reinstalling the drivers is necessary.

What to do if poor internet is associated with incorrect operation of the equipment. In this case, it is recommended to reset all settings to factory settings; alternatively, you can take the router for flashing or purchase a new one.

Rostelecom is one of the largest providers. It operates in almost all regions, from Kaliningrad to Vladivostok. The quality of its services fully meets the requirements of subscribers, but breakdowns and malfunctions often occur on the operator’s communication lines and equipment. All this leads to a drop in speed. Let's see what needs to be done when Rostelecom Internet does not work well. There are many reasons, but we will try to cope.

Line problems

The communication line between the provider and the subscriber is like a water pipe. It must be intact and not clogged, otherwise the consumer will not see normal water pressure and will begin to complain to all authorities. Old pipes become overgrown with deposits from the inside, the metal gradually becomes thinner, and problems with water supply begin. On the new highways everything is fine - at least for now.

The situation is exactly the same with Rostelecom lines. Only instead of old pipes we see outdated ADSL technology, which is used by millions of subscribers across the country. ADSL involves the use of telephone lines. Being made of copper, they are susceptible to oxidation and breakage, which leads to a violation of their integrity. Lack of normal contact in the connection cabinet - the Internet slows down and slows down, while the phone can fully maintain its functionality (it is unpretentious).

Modern communication lines are optical lines. They are built on the basis of optical fiber, devoid of metal conductors. The signal travels along the quartz fiber with virtually no loss, and the individual segments are firmly welded together to ensure continuous data transmission.

So, there are many more problems with ADSL:

• Longer line length means the speed drops (and almost proportionally).
• One core in the line comes into contact with other cores - problems arise.
• The insulation of one of the wires is broken, a “ground” appears on the line - a low-frequency buzz is heard in the telephone handset, the Internet does not work well, and in most cases does not work at all.
• It started to rain, water got into the connection cabinet or hatch - the line became wet, the signal attenuation increased, the Internet began to work poorly (constant breaks).

Poor Internet from Rostelecom needs to be brought back to normal. To do this, we begin to “peck” the support service until the outrages on the line stop. As practice shows, a few requests for repairs or threats to contact Rospotrebnazdor or the prosecutor’s office are enough for Rostelecom specialists to start moving more actively.

If possible, contact Rostelecom about switching to fiber optics. It does not react to rain, even when completely submerged in water. The quality of fiber optic lines is incomparably higher, so there will be many fewer problems. The difficulty is that the ability to extend optics is not available everywhere. But this doesn’t stop you from submitting an application – maybe it will work out.

Yes, there are also problems on optical lines - lines break, people are left without communication. Problems on intermediate equipment are also possible. But in any case, optical channels remain the most stable and reliable. And the speed of Internet access via fiber optics can reach up to 250 Mbit/s, depending on the region.

Technical work at the provider

Any equipment needs periodic repairs or at least preventative maintenance. You can endlessly swear about the lack of water in the tap or electricity in the outlet, but it is necessary - even if you crack. Rostelecom also carries out periodic work. Only in the field of communications can many things be done without subscribers noticing. The work is not carried out every day, but it allows us to eliminate current faults to make Internet access more stable.

If you're having internet problems, try rebooting your home equipment. Don't forget to restart your computer itself. There is no Internet connection - call technical support at 8-800-1000-800. Check with specialists what the problem is. If any work is being done on the operator equipment, you will be notified. You will also be informed about the time when Internet access will be restored.

Technical problems with the computer

The computer does not load files well, videos do not start, the browser slows down - subscribers begin to blame Rostelecom, saying that the Internet does not work well. In this situation, you need to check your own equipment:

• Restart your computer - there may be some kind of glitch in your computer's operating system that is causing difficulty accessing the Internet. In many cases, a reboot is a universal panacea that returns equipment to full life.
• Check your computer for virus infections. We will not recommend the free Avast antivirus, since it has become completely incomprehensible. It is best to install Kaspersky Free on your computer. This is an excellent antivirus, albeit with limited functionality. You can also try a tool like Dr. Web CureIt is a utility that allows you to identify a huge number of viral infections and cure them. The utility is absolutely free provided it is used non-commercially.
• Download the CCleaner utility and scan your computer with it. First, clean your computer of debris through the “Cleaning” tab. In the next step, correct registry errors through the “Registry” tab. Don’t be afraid to break something - the utility does everything itself, without your participation.

If all else fails, connect another computer to the Internet and check the speed. Excellent speed indicates that the problem is with your computer. In difficult cases, a complete reinstallation of the operating system may be required.

You can test Internet speed from Rostelecom not only through a computer, but also from a smartphone or tablet - download the Speedtest application and take test measurements. If everything is fine, deal with your computer.

Technical problems on the client side

There is no connection to the Internet - we begin to interfere with the subscriber equipment installed in the house. These can be wireless routers, optical terminals, PON modems, media converters, cable modems and ADSL modems. Incorrect operation of the equipment often leads to the fact that the Internet works very poorly - the connection is constantly interrupted, there are problems with the connection, and the speed drops.

The first priority is to send the equipment to reboot (simply unplug it or activate the reboot through the administrative panel). After the reboot, evaluate the status of your Internet connection. If everything works poorly, we continue to torment the equipment.

The second step is to reset the equipment to factory settings. This is usually done through the administrative panel; it is also possible to reset using the “Reset” button (it all depends on the specific equipment - look for information on the Internet). After that we reconfigure it. If you have any problems with the re-setup, call Rostelecom at 8-800-1000-800 and ask the consultants for help.

Step three - if the previous steps did not help, try replacing the equipment. It is quite possible that it is out of date or has fallen into disrepair - this happens. Check with Rostelecom support which equipment is recommended for use and change it.

ADSL speed drop

If the Internet is not working well and you are connected via ADSL, it is quite possible that your communication channel is simply overloaded. Modern people have many gadgets, and some families have several computers. Such a crowd of users can quickly clog the entire channel, interfering with each other. There are only two ways out of this situation - change the tariff plan or switch to optics (the latter is not always possible).

ADSL technology also has another interesting feature. When the outgoing channel is loaded (one of the household members is chatting on Skype with video or uploading photos to social networks), the incoming channel also drops - the Internet begins to work poorly. And that's absolutely normal. The same effect is observed if the output in the torrent client is not limited (the recommended output is 10-15 kbit/sec).

Step by step instructions

The Internet from Rostelecom does not work well - we have already found that out. The reasons were also discussed. It remains to figure out in what sequence the diagnostics need to be carried out:

1. Step one - if the Internet is not working well, reboot your computer. It is advisable to do the same with a smartphone or tablet.
2. Step two - if this does not help, reboot the router or modem (depending on what is installed in your apartment).
3. Step three - if the previous two steps did not help, check the functionality of the computer. If the Internet works poorly only on it, we bring the equipment back to normal. If the Internet slows down on all home appliances, move on to the next step.
4. Step four - call Rostelecom support at 8-800-1000-800 and say that the Internet is not working well. Next, follow the consultant's instructions.

If it turns out that poor Internet performance is due to problems with the line or operator equipment, you will be accepted for work.

Problems with mobile internet

It is almost impossible to deal with poorly functioning mobile Internet. Calling support is useless. They will say that everything is working fine and will advise you to restart the phone or check the settings. Complaining about the disgusting quality of communication in the office is also useless - few people can boast of positive results. Rostelecom specialists may advise you to change your location, but not to buy a new apartment just because the mobile Internet is not working well in the house.

Where to complain about Rostelecom

The Internet does not work well, there are problems with connection - all this is annoying and unnerving. If Rostelecom specialists are inactive, you can do the following:

• Call support every day, or better yet, every hour - you pay money for the Internet and have every right to normal access speed in accordance with the terms of the contract.
• Submit a written complaint at the Rostelecom office - they will provide you with a sample application (the bad thing is that according to the law, a response is given as many as 60 days, so receiving it may take a while).
• File a complaint with Rospotrebnadzor or the prosecutor's office. If it doesn’t help, you can go to court, but this is time-consuming and expensive, and the evidence that Rostelecom is wrong must be tangible.
• Find friends in Rostelecom and try to solve problems with the Internet through them - oddly enough, this tool gives excellent results.

Do not leave Rostelecom alone until its specialists restore Internet access at normal speed.

Problems with the Internet are known to everyone who has ever encountered the global network. And if we take into account that today most of the population is employed through remote hiring, then the issue takes on a global scale.

Today we will figure out why Rostelecom’s Internet may disappear or work slowly (slow operation may depend on), and we will also find out how to fix it.

Common causes of Internet problems

No. 1 The computer is infected with a virus. If the Internet from Rostelecom fails regularly, several times a day, do not rush to blame the provider for this. It is likely that the interference is caused by a malicious program that has settled on the computer.

Solution. Check your system with a good antivirus. If the slow work was due to this, then everything will return to normal after the pests are removed.

No. 2 The integrity of the cable is damaged or its fastening is too loose. As a rule, wires are not given due attention, and they lie on the floor stretched throughout the apartment. They are stepped on, pressed under the door, bent. But quite often the Internet disappears precisely because of this. The damage is not always noticeable to the eye; for example, you will not see a violation of integrity if the cable was once accidentally bent.

Solution. Everything is obvious, you need to purchase a new cable and carefully hide it. After replacing, you will notice that everything works much better and faster.

No. 3 Incorrect settings. It happens that when connecting to a network, the computer displays error 651. This is due to an attempt to connect to a high-speed connection using the PPPoE protocol. The reason for this behavior may be due to both client equipment and failures in the operation of the provider. Nevertheless, error 651 is completely solvable.

Solution. To resolve problems associated with error 651, we advise you to contact Rostelecom specialists for help by calling 8-800-300-18-00. The operator will tell you step by step what needs to be done and how to properly reconfigure the equipment.

No. 4 It's time to change equipment. At first, the Internet simply disappears, then, as cases become more frequent, it stops working altogether. It is likely that it is time for your modem/router to retire.

Solution. First you need to make sure that this is your case.

1. Find the “Device Manager” section on your computer.
2. In the list that appears, find the name of your modem
3. Look carefully to see if there is a yellow icon with an exclamation mark next to it, such as in the picture below.

And there are two options:

1st: If the equipment was not found, then it needs to be changed. It is better to purchase a new modem from the Rostelecom subscriber department, because... Only for such a device is the company responsible to the client.

2nd: If a yellow icon is detected, you will have to reinstall the hardware drivers. If you are a “you” with your computer, then it is better not to risk it and invite a specialist for these purposes.

No. 5 The money in your account has run out. No matter how primitive it may sound, experience shows that most often the Internet does not work due to the forgetfulness of the client, who forgot to pay for the provider’s services on time (you can see all the information). Oh, so many incidents when people fiddle with the wires, try to figure out the computer, carry out a bunch of complex manipulations and only check it last.

If you encounter problems with the Internet, you can contact the company’s technical support. This will allow you to avoid situations that aggravate the situation, and the specialists supervise you very competently and clearly, even if the caller knows nothing at all about computers.

Reviews from Rostelecom subscribers constantly appear on the network that their provider is performing poorly. This article reveals in detail the problems of why and when the Internet disappears with the declared data transfer speed from the Rostelecom provider. For some reason, subscribers of this Internet provider constantly have to deal with slow connections or even often their complete absence. The material also provides specific recommendations for solving the above problems.

Main causes of problems

Due to the complexity and significant size of the network infrastructure, there are many reasons why the connection is constantly lost and the Internet provided by the large operator Rostelecom functions poorly. They are a consequence of a large number of factors, the main ones are described in this material. Below, Internet users will also find instructions for diagnosing and eliminating some problems themselves.

There are the following reasons why problems arise, why Internet speed disappears or does not work at all:

1. Technical problems with the Rostelecom provider (scheduled equipment maintenance, various malfunctions and accidents, or the network cannot cope with the increased number of subscribers and the channel can no longer withstand the increased load);
2. Problems for users (computer or network equipment does not work correctly, infection of the subscriber’s PC with malware, various accumulating errors in the system, defects in the cable connection and poor condition of the cable itself, etc.).

When the connection is lost due to the fault of the provider

Most often, the browser works poorly and the Internet works slowly during various preventive maintenance measures of a technical nature carried out with the equipment of the Internet provider, for example, its banal replacement and update. In this case, the server’s efforts are wasted, which immediately affects its performance.

Failures are often caused by natural phenomena, which result in defects in data transmission lines, and Rostelecom specialists are busy eliminating the defects. Users are advised to talk by phone with a technical support operator and tell him about the slow speed or inability to go online. If work is being carried out at this time, the operator will notify the subscriber about this and inform about the duration of repair activities. Or he will simply accept the application in accordance with which all necessary measures will be taken to eliminate the causes of the problems.

When during the daytime the connection functions flawlessly, but as the evening or weekend approaches, the speed begins to drop sharply, we can conclude that Rostelecom has no fault in this case. This happens due to the sharply increasing number of subscribers accessing the global network and channel congestion. To ensure stable Internet speed, we can only recommend one thing - installing a separate cable directly to the user’s place of residence. This will immediately relieve the subscriber of these difficulties and significantly increase the stability of the connection.

Wire defects

When connecting via a router using a cable connection, the reason for the low Internet speed may be a broken cable that connects the PC to the router. The appearance of kinks and twists, as well as mechanical impacts, pressure or impacts on the patchcord should be avoided. In practice, it is often chewed by pets. The user should pay special attention to the fact that all mechanical defects in the cable have a negative impact on the data transfer speed.

In cases where the connection is completely lost, the reason may be in the connecting parts of the cable, since after long use the contacts tend to oxidize, and the speed first decreases, and then the stability of the connection disappears. The connector has a special plastic tongue, and this retainer often breaks and the contact becomes poorly secured. This causes the connection to be interrupted. Replacing individual components of the patch cord or its entirety will allow you to establish stable operation of the Internet. It is recommended to periodically analyze the cable and its connections for defects.

Wi-Fi

If you use WiFi technology, it may have a negative impact on how the Internet works. If there are various obstacles (walls, large household appliances, sources of radio interference, etc.), then they all contribute to the weakening of the Wi-Fi signal. There is a direct relationship between the strength of the wireless network signal and the speed at which the Internet operates on the device. It is recommended to choose the optimal location for the router or purchase additional equipment to strengthen the signal.

Incorrect hardware settings

If there are no reasons for the poor functioning of the Internet from Rostelecom in the above sections of the instructions, it is necessary to analyze the operation of the router itself and the PC.

It is recommended to start with the procedure of restarting the router. To do this, disconnect it from the power supply and connect it again after half a minute. If the problem persists, you will need to reset the device settings and then enter all configuration parameters again. If this does not help, then you should install new firmware or purchase another router.

Reasons in PC

In a PC, there are the following three main criteria that affect the speed of data exchange:

1. Various file sharing applications;
2. Malicious utilities that infect PCs;
3. Incorrect functioning of the network card software.

First, you need to analyze the work of trackers, for example, uTorrent, since they can completely load the channel. Then scan the OS with an antivirus program. Next, update the drivers.

Modern reality cannot be imagined without the Internet. There are Russian companies that provide access to the virtual world, the most famous is Rostelecom. Most people on the global network work remotely, search for the necessary information, play online games, and spend their leisure time on social networks. Sometimes the user encounters a problem when it does not work, and the problem needs to be fixed in a short time, without the help of a specialist.

Let's look at the main causes of the problem and how to fix it yourself.

The performance of the Internet of RTK Rostelecom is disrupted for several reasons. If after turning on the computer there is no connection to the network, first of all you need to check your personal account balance. If it is zero or negative, the problem occurred due to insufficient funds. If you pay on time, problems with the Internet appear of the following nature:

• User problems:

1. hardware driver error;
2. network settings failure;
3. incorrect entry of login and password;
4. presence of a harmful virus;
5. computer operating system errors;
6. incorrect wire connection;
7. failure of the router, modem, splitter (depending on the type of connection);
8. broken telephone line;
9. cable break.

• Technical failure on the part of the provider:

1. preventive work;
2. accident at the site;

Emergency help

As a rule, an inexperienced computer user is not always able to deal with the problem from Rostelecom: why the Internet stops working. For such cases, there is a company technical support number - 8-800-100-08-00. By calling the provider's specialists, the service consumer will receive information about possible factors influencing the constant disappearance of the Internet connection. The client will be instructed how to configure the equipment online. A qualified answer is also posted on the company’s official website in the “Frequently Asked Questions” section.

One of the popular queries is: “Why is an error, for example, 651, and the Internet does not work?” Solving this problem is very simple; just dial the hotline number, where technical support staff will explain how to fix and reconfigure the equipment. RTK Rostelecom specialists work around the clock, seven days a week. The disadvantage of telephone communication is the long waiting time for a response from the company operator.

Solving possible problems yourself

There are cases when the Internet freezes, glitches, and crashes every 5 minutes. You should not immediately turn to a specialist for help; most problems can be solved on their own.

First of all, you need to check the speed of your Internet connection using special online programs on the Rostelecom website or others by entering the command in any search engine.

If the speed specified in the contract differs from the one supplied, and the company’s specialists claim that there are no failures, you need to look for the problem in the components of the connection:

• personal computer;
• network equipment;
• cable and connectors.

You should carefully inspect the wires leading to the PC router to ensure there are no cable bends, creases, or overlaps. And also check the connection with the network card, since loose contact of the cord is possible. If a possible cause is not found, it most likely lies in the computer itself.

A common problem is an outdated network card driver or a malfunction. It’s easy to check the functionality: go to the “Device Manager” tab, and if there is an error or note, run the update. It is advisable to download the driver from the official website of the user’s PC manufacturer or select from the list of installed ones by opening the “Management” section.

The connection can be interrupted when programs that load “heavy” files are turned on. All the speed is spent on downloading; other pages do not have time to open within a certain time interval.

Using the Rostelecom Internet, having previously connected cables via telephony, special attention should be paid to the splitter. There is a high probability of a lack of communication due to its malfunction. To check, you need to connect the wire to the computer itself. Hanging up the phone will solve the problem.

Internet connection directly

If the Internet is used not on, but via twisted pair, the cable is connected directly to the computer. Sometimes the following problems occur:

1. Incorrect initialization data entry. Solution: carefully review the login and password in the contract. Set the correct keyboard layout.
2. Driver error. Solution: go to Network Sharing Center, look for the yellow question mark. Update from the installation disk included with your computer or from the official website. In the “Changing adapter settings” window, click on “Ethernet”, version No. 4.
3. Check the integrity of the Internet cable.

If no problems are found, study the settings and connection instructions, select the connection type: static IP address or PPPoE.

Connection via router

Providers often use a router to connect to the global network. But problems arise when the Internet of the Rostelecom company does not work: what to do in this case. Recommended:

• Check that all wires are connected correctly and turn on the equipment.
• If the settings on the Rostelecom router are incorrect, the connection will not work. To fix the problem, you need to delete the old connection and create a new connection. If there is no positive result, you should contact the company’s technical support service.
• When the network connection is lost, you need to reboot the device. It is possible that the router may overheat or an accumulation of errors may occur.

Antivirus failure

If the connection disappears, the Internet constantly disappears, the connection is interrupted, this is due to the presence of malicious viruses in the computer’s operating system. Especially for users whose antivirus program is expired, disabled, or not installed at all. To solve the problem, you need to check your hard drive for infected files. The existing Trojan program can activate the incorrect operation of drivers, including the network card.

Problems on the provider side

Sometimes the Internet speed of RTK Rostelecom drops due to line overload or weather conditions. There may be a line break problem. In this case, if there is no connection to the network, the user needs to contact technical support to submit a request for repair work, or, in the best case, installation of a separate cable to the connection point. If the operator knows the reason for the failure in this area, he will apologize on behalf of the company and report the exact time of the repair work.

To improve the quality of service, Rostelecom carries out preventive maintenance work of a technical nature from time to time. Weak equipment is updated or replaced. Customers are warned about planned repairs in advance in order to avoid numerous calls asking Rostelecom: “Why isn’t the Internet working?”

The article presents the main reasons why Rostelecom's Internet stops working. Many errors are corrected by users themselves. If the solution algorithm is not clear, you can always contact technical support for help. Specialists will give step-by-step instructions for correcting the problem of lack of Internet, and will accompany the user in call mode until a positive result is obtained.